Return & Refund Policy

Sintco Dental offers a 30-day return policy. Customers may request a return within 30 days of receiving their order.

Return Eligibility

To qualify for a return, items must meet all of the following conditions:

• Item must be unused and in original condition
• Original packaging must be intact
• All tags, seals, and accessories must be included
• Valid proof of purchase is required

How to Request a Return

To initiate a return request, contact us at:
Email: admin@sintcodental.ca

Approved returns must be shipped to:
Sintco Dental
5200 Dixie Rd #18
Mississauga, ON L4W 1E4
Canada

Items returned without prior approval will not be accepted.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery. We will assess the issue and provide a replacement or refund where applicable.

Non-Returnable Items

Due to hygiene and safety regulations, the following items are non-returnable:

• Used or opened dental instruments or supplies
• Personal care or hygiene products
• Custom or special-order items
• Hazardous or flammable materials
• Sale or clearance items
• Gift cards

Exchanges

We do not offer direct exchanges. To obtain a different item, please return the original product (if eligible) and place a new order once the return is approved.

European Union Customers

Orders shipped to the European Union are eligible for a 14-day cooling-off period. Customers may cancel or return their order within 14 days of delivery, provided the item is unused, in original packaging, and accompanied by proof of purchase.

Refund Processing

Once we receive and inspect your returned item, you will be notified of the approval status. Approved refunds are issued to the original payment method within 10 business days.

Please allow additional time for your bank or credit card provider to process the refund. If more than 15 business days have passed since approval, contact us at admin@sintcodental.ca.